General Terms and Conditions

ARTICLE 1 – DEFINITIONS The following definitions apply to the understanding and application of these General Terms and Conditions. They are intended to provide clarity and avoid misunderstandings in interpretation:

Cancellation period: The legally defined period during which consumers have the right to cancel the concluded contract without giving any reason and to return the goods.

Consumer: Any natural person who concludes a legal transaction with luxenique-supply.com for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

Continuing obligation: A contract designed for a long-term relationship and providing for the regular delivery of goods or services over a specified period of time.

Durable medium: Any medium that enables the user to store information in a way that allows it to be accessed for a reasonable period of time and reproduced in an unaltered form – e.g., PDF, email, USB stick.

Right of withdrawal: The consumer's right to withdraw from the purchase contract within the legally stipulated period without having to give any reason.

Entrepreneur: A natural or legal person or partnership with legal capacity who, when concluding a distance contract, acts in the exercise of his or her commercial or independent professional activity.

Distance contract: A contract in which the trader and the consumer use exclusively means of distance communication to negotiate and conclude the contract – for example, via online shops, telephone or email.

Means of distance communication: Technical tools used to communicate between the contracting parties without them having to be physically present at the same time, such as the Internet, telephone, email or fax.

General Terms and Conditions (GTC): The legal conditions set out here that are used by Luxenique-supply.com when concluding contracts with consumers, in particular in online trading.

ARTICLE 2 – CORPORATE IDENTITY
This website is operated by: luxenique-supply.com
Business address: Winthontlaan 200, Utrecht, Utrecht, 3526KV, The Netherlands
Email contact: info@luxenique-supply.com
Telephone contact: . +447887439277

If you have any questions about products, orders, returns, or complaints, please contact us using the contact details provided. Please note that customer service is available during the stated business hours. Changes to contact details will be announced on the website in a timely manner.

ARTICLE 3 – SCOPE AND APPLICATION These General Terms and Conditions (hereinafter referred to as "GTC") govern all contracts concluded between the provider luxenique-supply.com and the customer within the framework of distance selling. These GTC apply regardless of the device or platform used to access the online shop.

The consumer accepts these General Terms and Conditions as binding by clicking the corresponding confirmation box before placing an order. Any deviating or supplementary terms and conditions of the customer do not become part of the contract unless their validity is expressly agreed to in writing.

Before a contract is concluded, the full text of these Terms and Conditions will be made available to the customer in an easily accessible format on the website. Additionally, the customer has the option of printing or saving the Terms and Conditions locally.

For purely electronic business transactions, Luxenique-supply.com ensures that the consumer receives a copy of the General Terms and Conditions in a storable format (e.g. as a PDF document) – either as an attachment to the order confirmation or as a download link.

If separate terms and conditions apply to certain products or services, they will be indicated separately at the relevant point. In the event of a conflict, the more favorable terms and conditions will apply to the consumer.

ARTICLE 4 – OFFERS AND PRODUCT DESCRIPTIONS The products presented on luxenique-supply.com and their descriptions do not constitute a legally binding offer, but rather a non-binding invitation to the customer to place an order. All offers are valid while stocks last or until the specified end date. If an offer is limited or subject to certain conditions (e.g., quantity restrictions, voucher terms), this will be explicitly stated in the offer.

Luxenique.com reserves the right to make changes to its product range, prices, product information, or shipping conditions at any time. Typographical errors, pricing errors, or incorrect product descriptions do not entitle you to conclude a contract or to delivery at the incorrect price.

Product images are for illustrative purposes only and may differ slightly from the delivered goods (e.g., in color or shape). The product characteristics stated in the description are decisive. Each offer contains all relevant information on:

• any additional charges such as customs duties, taxes or delivery costs; • the existence or absence of a statutory right of withdrawal; • the technical steps leading to the order; • usable means of communication and any additional costs; • the availability of contract languages and possible storage of the contract text; • the term of fixed-term contracts, e.g., subscriptions.

ARTICLE 5 – FORMATION OF A CONTRACT A binding purchase contract between Luxenique.com and the customer is concluded as soon as the consumer clicks "Buy now" during the ordering process and has previously accepted the General Terms and Conditions. By placing an order, the customer submits a binding offer to conclude a purchase contract.

Immediately after receipt of the order by Luxenique-supply.com, it will be confirmed by email (confirmation of receipt). This does not constitute acceptance of the offer. The contract is only considered concluded upon the shipping confirmation or the actual delivery of the goods. Luxenique-supply.com reserves the right to refuse orders, particularly in cases of obvious misuse, suspicion of fraud or unavailability of the goods.

ARTICLE 6 – CONSUMER’S RIGHT OF WITHDRAWAL Consumers within the meaning of Section 13 of the German Civil Code (BGB) have the right to withdraw from a distance selling contract concluded via luxenique-supply.com within 30 days without giving any reason. The withdrawal period begins on the day on which the customer or a person designated by the customer, who is not the carrier, takes physical possession of the goods.

To exercise the right of withdrawal, the customer must notify luxenique-supply.com of their decision to withdraw from the contract by means of an unambiguous declaration (e.g., a letter sent by post or an email). To meet the deadline, it is sufficient that the notification of the exercise of the right of withdrawal is sent before the expiry of the withdrawal period.

After the cancellation notice has been issued, the goods must be returned to the return address specified by Luxenique-supply.com within 30 days of the cancellation notice. The consumer bears the direct costs of returning the goods. A refund will only be issued after the returned items have been received and inspected.

The goods may be removed and inspected for inspection, just as they would be in a store. Any use beyond this, especially everyday wear, excludes a full refund.

ARTICLE 7 – CONSEQUENCES OF WITHDRAWAL In the event of an effective cancellation, Luxenique-supply.com will reimburse the customer all payments received from the customer, including delivery costs (with the exception of additional costs resulting from the customer choosing a different type of delivery than the standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of the cancellation of the contract.

For this refund, Luxenique-supply.com will use the same payment method that the customer used for the original transaction, unless expressly agreed otherwise with the customer. Under no circumstances will the customer be charged any fees for this refund.

Refunds may be refused until Luxenique-supply.com has received the goods back or the customer has provided evidence that he has returned the goods, whichever is earlier. 

ARTICLE 8 – EXCLUSION OR PREMATURE EXPIRY OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to the following types of contracts or products:

• Goods that have been custom-made to customer specifications or are clearly tailored to personal needs; • Sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; • Audio or video recordings or software in a sealed package if the seal has been removed after delivery; • Goods that can spoil quickly or whose expiration date would be quickly exceeded; • Goods that cannot be returned after opening for health protection reasons; • Individual editions of newspapers, magazines or illustrated magazines; • Services, if Luxenique-supply.com has provided them in full and the performance of the service has only begun after the consumer has expressly agreed that Luxenique-supply.com may begin performance before the expiry of the withdrawal period and the customer has been confirmed that he will lose his right of withdrawal upon full performance of the contract.

ARTICLE 9 – PRICES AND PAYMENT CONDITIONS

All prices listed on the luxenique-supply.com website are final prices in British Pounds, including applicable VAT. Shipping costs, if applicable, will be listed separately during the ordering process.

Prices are subject to change, particularly in the case of printing errors or pricing errors in the system. There is no right to delivery at an incorrectly stated price if the error was recognizable to the customer.

Payments can be made using the payment methods accepted by Luxenique-supply.com. These typically include credit cards, PayPal, and other electronic payment methods. The payment amount is due no later than seven business days after the order, unless otherwise stated.

In the event of late payment, we reserve the right to charge statutory default interest and to claim collection fees or reminder costs.

ARTICLE 10 – DELIVERY AND RESERVATION OF TITLE

Luxenique-supply.com ships the products to the delivery address provided by the customer after receipt of payment. Delivery times are stated on the product page or during checkout. If a product is unavailable, the customer will be informed immediately.

Partial deliveries are permitted, provided they are reasonable for the customer. No additional costs will be incurred.

The delivered goods remain the property of Luxenique-supply.com until full payment has been received. In the event of late payment, we reserve the right to demand the return of the goods.

ARTICLE 11 – WARRANTY AND LIABILITY

All products purchased from Luxenique-supply.com are subject to statutory warranty rights. These are generally valid for 24 months from receipt of the goods. During this period, the consumer is entitled to free repair, replacement, or—if this is not possible or reasonable—a refund of the purchase price.

Should a product be defective or not match the description, we ask the customer to contact our customer service immediately and describe the defect in as much detail as possible. The return of the defective product will be handled in coordination with our service team.

The warranty does not apply to damage caused by improper use, unauthorized modifications, inadequate care or external influences.

Luxenique-supply.com is fully liable for intentional and gross negligence, as well as for injury to life, body, or health. For slight negligence, Luxenique-supply.com is only liable for breaches of essential contractual obligations (cardinal obligations), and is limited to typical, foreseeable damages.

Any further liability is excluded to the extent permitted by law. The provisions of the Product Liability Act remain unaffected.

ARTICLE 12 – CONTRACT DURATION AND TERMINATION PROVISIONS

Indefinite contracts: Consumers can terminate contracts with an indefinite term at any time with one month's notice. Termination can be made in writing, by email, or via a corresponding customer account.

Fixed-term contracts: Contracts with a fixed term end automatically at the end of the agreed period. Termination is possible up to one month before the end of the contract, unless otherwise agreed.

Renewal: Automatic renewal of a fixed-term contract is only possible if expressly agreed upon. In such a case, the contract is renewed for an indefinite period and can be terminated at any time with one month's notice.

Trial or promotional offers expire automatically after the agreed trial period, unless otherwise agreed.

ARTICLE 13 – COMPLAINTS AND CONFLICT RESOLUTION

We attach great importance to customer satisfaction. Should any complaints arise, we ask our customers to contact our customer service using the contact details provided on our website. When contacting us, please always include the order number and a detailed description of the problem.

Complaints will be reviewed and responded to within 14 days of receipt. If processing is delayed, the customer will be informed in a timely manner. Our goal is to resolve every complaint promptly and in a customer-focused manner.

If, despite all efforts, an amicable solution cannot be reached, it is possible to initiate an arbitration procedure via the EU's online dispute resolution platform: https://consumer-redress.ec.europa.eu

ARTICLE 14 – CHOICE OF LAW AND JURISDICTION

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers who have their habitual residence in another EU member state, the mandatory provisions of that state remain unaffected.

The place of jurisdiction for disputes arising from or in connection with these General Terms and Conditions is the registered office of Luxenique-supply.com, provided that the customer is a merchant or does not have a general place of jurisdiction in the United Kingdom.

ARTICLE 15 – DISPUTES

All contracts between Luxenique-supply.com and the consumer to which these General Terms and Conditions apply shall be governed exclusively by the law of the Federal Republic of the United Kingdom – even if the consumer is resident abroad.

ARTICLE 16 – SMS MARKETING

By opting in to SMS communication when shopping with Luxenique-supply.com or signing up through our tools, you agree to receive recurring text messages about your order, abandoned cart, special offers, or feedback requests. This may apply even if your number is on a "do not call" list. The number of messages may vary. Opting in is not a requirement for making a purchase.

To unsubscribe, simply reply with "STOP" to one of our text messages or use the unsubscribe link in the respective message. Any other wording will not be recognized as a valid unsubscribe. The service itself is free, but text or data charges from your mobile provider may apply.

If you have any questions, send “HELP” as an SMS to the number from which you receive our messages or contact us directly via our website.

Luxenique-supply.com reserves the right to change the telephone number or short code for the SMS service. You will be notified accordingly in such a case. Messages sent to outdated numbers (e.g., "STOP" or "HELP") may not reach us; we assume no liability for this.

To the extent permitted by law, Luxenique-supply.com assumes no responsibility for undelivered, delayed or incorrect messages or any consequences thereof. Your privacy is important to us. For more information about how we use your data, please see our Privacy Policy.