Shipping and Delivery
At Luxenique-supply.com, we aim to make your ordering and shipping experience as smooth and transparent as possible. If you have any questions or run into any issues, our customer service team is always here to support you at info@luxenique-supply.com.
Shipping Costs
We offer free shipping on all orders within the United Kingdom—no minimum spend required. Your products will be delivered straight to your door at no extra cost.
Order Processing & Shipping Times
Once you place your order, we get to work right away! Here's what to expect:
- Orders are processed within 1–2 business days, typically by the next business day.
- Please note that processing might be slightly delayed on weekends or public holidays.
- After processing, delivery usually takes 6–8 business days. This means a total delivery time of 7 to 10 business days .
Order cut off time: Orders placed before 10:00 PM (GMT/BST – London time) will be processed the same day. Orders submitted after this time will be processed on the following business day.
As soon as your order ships, you'll receive an email with a tracking number, allowing you to check the delivery status at any time on our Tracking Page.
Need same-day shipping? Give us a call—our friendly support team will do their best to assist you!
When Your Order Arrives
We hope you love your purchase! If something doesn't fit or meet your expectations, you can view full return instructions on our Returns & Refunds Policy.
What If My Item Arrives Damaged?
We’re truly sorry! While it’s rare, damage during transit can occur. If this happens:
- We’ll send you a free one-time replacement.
- Refunds are not issued for damaged goods unless the issue occurs a second time—then you’ll receive a full refund.
Please contact us right away with a photo and your order number.
How to Place an Order
Ordering from Luxenique.com is quick and easy:
- Visit the product page and click “Add to cart.”
- Once you’re ready, click “Proceed to checkout.”
- Enter your shipping details and review everything carefully.
- On the next screen, you'll see that shipping is completely free.
- Click “Continue to payment.”
We accept the following secure payment methods:
- Maestro
- American Express
- Mastercard
- Visa
- Shop Pay
- Apple Pay
- Google Pay
- Paypal
- Klarna
Finally, click “Complete Order” to finalize your purchase. You’ll be redirected to a secure payment portal. If you have any questions during checkout, we’re just an email away.
Missing Package?
If your package is delayed or lost in transit, we’ve got you covered:
- We’ll send a free replacement if your package cannot be delivered.
- If your order still hasn’t arrived after 60 days, we’ll issue a full refund—no questions asked.
Still need help? Email us anytime at info@luxenique-supply.com — we’re here to help!