Frequently Asked Questions
When will I receive my order?
At Luxenique-supply.com, we ship directly from trusted suppliers and manufacturers to offer you the best possible prices. Because of this, delivery may take slightly longer than standard domestic shipping.
- Processing time: 1–2 business days
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Delivery time within the UK: 6–8 business days
Estimated total delivery time: 7–10 business days
My order hasn’t arrived on time – what should I do?
Although most packages arrive as expected, occasional delays can happen. If it's been more than 3 business days past the estimated delivery date and you haven't received your order, please reach out to us at info@luxenique-supply.com for assistance.
Is shipping free?
Yes! We offer free shipping on all orders within the United Kingdom, regardless of order value or location.
What payment methods do you accept?
We provide safe and convenient payment options via trusted European and global providers, including:
- Visa
- Mastercard
- Maestro
- American Express
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Klarna
Why did I only receive part of my order?
If your order contains multiple items, they may be shipped separately, especially if they vary in size, weight, or come from different suppliers. Don't worry—any remaining items will usually arrive within 1–3 business days after the first delivery.
What if my item arrives damaged?
If you receive a damaged product, please do not send it back immediately. Instead, contact our support team at info@luxenique-supply.com and include clear photos of the damage. We’ll assess the situation and offer the most suitable solution.
What if I ordered the wrong item or changed my mind?
No problem! If you’d like to return or exchange a product, simply email us first at info@luxenique-supply.com. We’ll guide you through the process. Please note that return shipping costs are the responsibility of the customer.
Still need help?
Feel free to reach out to us:
📧 Email: info@luxenique-supply.com
📱 Phone: . +44 7887 439 277